I'm Teresa — a Business Administration graduate (HRM) working across Trust & Safety content moderation, multi-channel customer support and local SEO for small businesses.
I make careful calls at speed — whether that's a borderline video in a live queue or a frustrated customer on the other end of a chat.
My background spans Trust & Safety policy enforcement for a high-volume video platform, customer operations for ticketing and ride-hailing accounts, sales and marketing for a financing company, and freelance local SEO for small businesses around Batangas.
With a degree in Business Administration majoring in Human Resource Management, I bring an understanding of how teams, policies and customers fit together — and I like helping new teammates find their footing too.
From protecting online communities to getting a local shop found on Google Maps, here's where I add value.
Reviewing videos, live streams, comments and profiles against Community Guidelines — spotting misinformation, hate speech and emerging viral risks, and escalating edge cases to the right people.
Phone, chat and email support with accurate CRM records and strict SLA adherence.
Google Business Profile setup and optimisation that lifts local search and map rankings.
Planning and scheduling social media content, auditing profile performance, running local market research to generate verified leads, and supporting promotional campaigns end to end.
BS Business Administration — Major in Human Resource Management
HR Management · Organizational Development · Strategic Operations · Marketing & Public Relations
Hiring for a Trust & Safety, customer support or HR role — or need help getting your business found on Google? Send a message and I'll get back to you.